Overcoming Algorithm Aversion: People Will Use Imperfect Algorithms If They Can (Even Slightly) Modify Them
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Overcoming Algorithm Aversion 1 Running Head: OVERCOMING ALGORITHM AVERSION Overcoming Algorithm Aversion: People Will Use Algorithms If They Can (Even Slightly) Modify Them
Although evidence-based algorithms consistently outperform human forecasters, people consistently fail to use them, especially after learning that they are imperfect. In this paper, we investigate how algorithm aversion might be overcome. In incentivized forecasting tasks, we find that people are considerably more likely to choose to use an algorithm, and thus perform better, when they can modi...
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Research shows that evidence-based algorithms more accurately predict the future than do human forecasters. Yet when forecasters are deciding whether to use a human forecaster or a statistical algorithm, they often choose the human forecaster. This phenomenon, which we call algorithm aversion, is costly, and it is important to understand its causes. We show that people are especially averse to ...
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ژورنال
عنوان ژورنال: Management Science
سال: 2018
ISSN: 0025-1909,1526-5501
DOI: 10.1287/mnsc.2016.2643